We will keep our customers informed once a solution becomes available. While we’re working on a possible solution, we suggest you use the monitor OSD menu or the Hotkey Puck to control each monitor as a workaround and not use the Display Pilot when connecting two monitors with the same model name. Currently, some Mac devices can’t recognize two individual monitors with the same model name, as it will lead to the mismatch error on the Display Pilot. raising the lid) with the terminal command sudo. In Intel Macbooks 2016 or later, you can disable auto-boot (e.g. Thus, we recommend connecting the monitor via the Thunderbolt 3 (USB-C) cable or USB-C to DisplayPort cable when using Display Pilot as part of your workflow.Ģ. My M1 MacBook Pro has twice booted up with the lid closed and not even in a sleeve. Both Macbook use the same MacOSX version. But if use it with an MacBook Pro Intel, it function very well. I did get an USB-C Mobile Adapter DA310 from my employer to use with my Apple Macbook Pro M1 Pro. Now, press the Shift key on your keyboard. DA310 not function with MacBook Pro M1 Pro. Some Mac devices cannot sync with our PD series monitors when using the HDMI port. Hover the mouse cursor over the Startup disk and it’ll show a Continue option.
For details about using safe mode on an Intel-based Mac or on a Mac with Apple silicon, see the Apple Support article How to use safe mode on your Mac. However, there are two limitations in the scenarios listed below:ġ. Start up your Mac in safe mode Starting up your Mac in safe mode can help you determine whether issues you’re experiencing are caused by software that loads as your Mac starts up. BenQ DesignVue PD series designer monitors currently support the Apple M1-based devices natively when using our Display Pilot software with version 1.0.9.5 or later.